Effective Date: February 20, 2024
flowspot LLC ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and protect your data when you interact with our website flowspot.ai, mobile applications, and related services (collectively, our "Services").
This policy applies to all users of our Services, including registered members, casual visitors, and those who interact with our platform in any capacity. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
We encourage you to read this Privacy Policy in full to understand our practices in detail. If you do not agree with this policy, please do not access or use our Services.
When you register on our site, subscribe to our newsletter, fill out a form, or use our services, we may collect the following personal information:
When you use our services, we may collect:
We automatically collect certain information about how you interact with our website and services:
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. This may include:
We may receive information about you from third parties, including:
If you contact us directly, we may receive additional information about you, such as:
If you choose to participate in our surveys or marketing activities, we may collect:
We collect information through various methods:
We only collect personal information that is necessary for the purposes described in this Privacy Policy. You may choose not to provide certain information, but this may limit your ability to use some features of our service.
We use the information we collect for various purposes to provide, maintain, and improve our services.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We take the security and privacy of your personal information very seriously. We implement a comprehensive set of technical, organizational, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
Our data centers are compliant with industry standards such as ISO 27001 and SOC 2.
We carefully vet all third-party service providers and ensure they adhere to strict security standards.
While we implement these rigorous security measures, it's important to note that no method of electronic storage or transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.
We encourage users to also take steps to protect their own data, such as using strong, unique passwords and enabling two-factor authentication where available.
If you have any questions or concerns about the security of your personal information, please contact us at support@flowspot.ai.
We understand the importance of your privacy and are committed to handling your personal information responsibly. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
We may share your information with third-party service providers who perform services on our behalf. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of service providers include:
We ensure that all service providers are contractually bound to protect your personal information and comply with applicable data protection laws.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to:
If flowspot is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
We may share your personal information for any other purpose with your explicit consent.
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, demographic profiling, and other purposes.
Our Service includes social media features, such as the Facebook Like button, and widgets, such as the Share This button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Service. Your interactions with these features are governed by the privacy policy of the company providing them.
Certain features of our Service may enable you to post content publicly, such as user profiles or comments. Any information you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personal information from our blog or community forum by contacting us at support@flowspot.ai.
We may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you. Before sharing your information for this purpose, we will obtain your opt-in consent.
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Whenever we share your personal information with third parties, we ensure that:
If we share your personal information with entities located in countries other than your own, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms.
We are committed to protecting your privacy and will only share your personal information as described in this Privacy Policy. If you have any questions or concerns about how we share your information, please contact us at support@flowspot.ai.
We respect your rights concerning your personal information. Depending on your location and applicable laws, you may have several rights regarding the data we hold about you. This section outlines these rights and explains how you can exercise them.
Depending on your jurisdiction, you may have the following rights:
To exercise any of these rights, please follow these steps:
While we will make every effort to honor your requests, please note that there may be instances where we are unable to do so due to legal requirements or other legitimate reasons. In such cases, we will explain our decision and inform you about your rights to appeal or file a complaint.
Please be aware that our service may contain links to third-party websites or services that are not owned or controlled by flowspot. We are not responsible for the privacy practices of such third parties. We encourage you to be aware when you leave our service and to read the privacy policies of each website you visit.
You can review, update, or delete certain personal information directly within your account settings. If you are unable to change your personal information, please contact us to make the required changes.
You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in such communications. Please note that even if you opt out of promotional communications, we may still send you non-promotional communications, such as those about your account, service announcements, or responses to your requests.
If you have any questions about your rights or how to exercise them, please don't hesitate to contact us at support@flowspot.ai. We are committed to helping you understand and control your personal information.
We use cookies and similar technologies for various purposes, including:
We may allow third parties to use cookies and other tracking technologies to collect information about you when you use our platform. These third parties may include:
These third parties may use this information to provide measurement services or target ads. We do not control these third parties' tracking technologies or how they may be used.
You have several options to control or limit how we and our partners use cookies and similar technologies:
Please note that if you choose to block cookies, some features of our service may not function properly.
We may update our use of cookies and similar technologies from time to time. We encourage you to periodically review this section for the latest information.
If you have any questions about our use of cookies and similar technologies, please contact us at support@flowspot.ai.
We operate globally and may transfer your personal information to countries other than the one in which you reside. This section explains how we handle international data transfers and the measures we take to protect your data.
Due to the global nature of our operations, we may transfer, process, and store your information on servers located in various countries, including the United States and countries in the European Economic Area (EEA). This means that your personal information may be transferred to a country with data protection laws that may be different from those in your country of residence.
When we transfer personal data from the EEA to countries that have not been deemed to provide an adequate level of data protection by the European Commission, we rely on one or more of the following legal mechanisms:
We implement appropriate safeguards to ensure that your personal information remains protected according to this Privacy Policy, regardless of where it is processed or stored. These safeguards include:
In cases where we transfer personal data to countries outside the EEA that are not recognized by the European Commission as providing an adequate level of data protection, we take extra steps to safeguard your information. These may include:
You have the right to request information about the specific safeguards we use for transferring your personal information outside of your country. To exercise this right, please contact us at support@flowspot.ai.
We continually monitor changes in international data transfer regulations and mechanisms. If there are any changes to the international transfer mechanisms we rely on, we will update our practices accordingly and inform you of any significant changes.
In some cases, where required by local law or where we determine it to be necessary, we may store and process your personal information locally in your country of residence.
By using our services and providing your information, you consent to the transfer, storage, and processing of your personal information in countries outside your country of residence. If you do not agree to these international transfers, please do not use our services.
If you have any questions or concerns about our international data transfer practices, please don't hesitate to contact us at support@flowspot.ai. We are committed to being transparent about our data practices and will provide you with additional information upon request.
While specific retention periods may vary based on legal requirements and operational needs, here are general guidelines for different types of data:
If you have any questions about our data retention practices or wish to request the deletion of your personal information, please contact us at support@flowspot.ai. We are committed to transparency in our data practices and will provide additional information upon request.
Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by flowspot. These links are provided for your convenience and information. It's important to note that:
flowspot may integrate with or use third-party services to enhance functionality. These may include, but are not limited to:
When you use these integrated services or click on third-party links, you may be sharing information with these third parties. The information collected by these third parties is governed by their respective privacy policies. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information or using their services.
Third-party services may use cookies, web beacons, or other tracking technologies to collect information about you when you use our website or services. These technologies allow third parties to track your online activities over time and across different websites. For more information about cookies and tracking technologies, please refer to Section 6 of this Privacy Policy.
Our services may include social media features, such as the Facebook "Like" button or Twitter sharing widgets. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.
If you submit any information to third-party sites or services (for example, by posting a comment on a third-party social media page), your activity may be governed by the third party's privacy policy. We do not control how these third parties may collect, use, or disclose your information.
While we strive to work with reputable third-party services and implement reasonable security measures in our own systems, we cannot guarantee the security of any information that you transmit to third-party sites or services. You do so at your own risk.
We may update, change, or remove third-party integrations from our services at any time. We will make reasonable efforts to notify you of any significant changes to our third-party integrations that may affect your privacy.
In some cases, you may be able to opt-out of certain data collection or use by third parties. Please refer to the respective third party's privacy policy and settings to learn more about their data practices and any available opt-out options.
flowspot is not responsible for the content, accuracy, or opinions expressed on third-party websites or services. The inclusion of any link or integration does not imply endorsement by flowspot of the site or service.
If you encounter any issues or have concerns about a third-party website or service linked from our platform, please report it to us at support@flowspot.ai. We appreciate your feedback and will investigate any reported issues.
By using our services and interacting with third-party links or integrated services, you acknowledge and agree that flowspot is not responsible for the privacy practices of these third parties. We strongly recommend that you exercise caution and review the privacy policies of any third-party sites or services before interacting with them or providing any personal information.
Our services are not intended for use by children under the age of 13. Users must be at least 13 years old to create an account and use our platform. If you are under 13, please do not attempt to register for our services or send any personal information about yourself to us.
We do not knowingly collect, use, or disclose personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and you believe that your child under 13 may have provided personal information to us, please contact us immediately at support@flowspot.ai. We will work with you to ensure that such information is promptly removed from our records.
If flowspot is being used by a school or educational institution with users under 13, we ensure compliance with the Children's Online Privacy Protection Act (COPPA) by contractually requiring such institutions to obtain parental consent for the use of our services by children.
Parents or guardians can review, update, or delete any personal information about their child that may have been inadvertently collected. To do so, please contact us at support@flowspot.ai.
Our service may include links to third-party websites or services that are not owned or controlled by flowspot. We are not responsible for the privacy practices or the content of such third-party services. We encourage parents to review the privacy policies of any third-party sites their children may access through our service.
We comply with the requirements of COPPA (Children's Online Privacy Protection Act) and other applicable laws and regulations concerning children's privacy.
If we make material changes to how we treat children's personal information, we will notify parents and guardians through a notice on our website.
If you have any questions about our practices regarding children's privacy or if you believe that we have inadvertently collected information from a child under 13, please contact us immediately at:
flowspot LLCWe are committed to protecting children's privacy and will respond promptly to any concerns or inquiries regarding this matter.
We regularly review this Privacy Policy to ensure it accurately reflects our data practices and complies with current laws and regulations. Minor changes may be made without notice to correct typographical errors, improve clarity, or update contact information.
For significant changes that affect your rights or how we use your personal information, we will provide prominent notice through one or more of the following methods:
Material changes may include, but are not limited to:
When possible, we will provide notice of significant changes before they become effective, typically at least 30 days in advance. This allows you time to review the changes and consider their impact on your use of our services.
Your continued use of flowspot's services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue using our services and contact us to close your account.
We maintain archived versions of our previous Privacy Policies for your reference. If you wish to access a previous version, please contact us at support@flowspot.ai.
Remember that regardless of changes to our Privacy Policy, you always retain certain rights regarding your personal information, as outlined in Section 5 of this policy. If a change to our policy affects your rights or our obligations under applicable data protection laws, we will ensure that we obtain your consent where required.
If you have any questions or concerns about changes to our Privacy Policy, please don't hesitate to contact us at support@flowspot.ai. We're here to help explain any modifications and address your privacy concerns.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information. While we will make efforts to notify you of significant changes, it is ultimately your responsibility to keep track of updates to this policy.
In the event of any conflict between this Privacy Policy and any other agreement you have with flowspot, the terms of this Privacy Policy will control unless the other agreement specifically states otherwise.
For general questions about our Privacy Policy or data practices:
Email: support@flowspot.ai
To exercise your data subject rights (e.g., access, correction, deletion of your personal information):
Email: support@flowspot.ai Subject Line: "Data Subject Rights Request"
Please include in your email:
We will respond to your request within the timeframe required by applicable law.
If you believe you have identified a security vulnerability or have concerns about the security of your data:
Email: support@flowspot.ai Subject Line: "Security Concern"
If you wish to make a complaint about how we have handled your personal information:
Email: support@flowspot.ai Subject Line: "Privacy Complaint"
We take all complaints seriously and will respond promptly.
For written correspondence:
flowspot LLCWe strive to respond to all inquiries within 2 business days. For complex issues or formal requests, our response time may be up to 30 days, in accordance with applicable laws.
We may update our contact information from time to time. The most current contact information will always be available in this Privacy Policy.
If you are a California resident and wish to exercise your rights under the California Consumer Privacy Act (CCPA), please use the email address above and include "CCPA Request" in the subject line.
If you are a resident of the EEA and wish to exercise your rights under the General Data Protection Regulation (GDPR), please use the email address above and include "GDPR Request" in the subject line.
To protect your privacy and security, we may need to verify your identity before processing your request. We may ask you to provide additional information for verification purposes.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country).
Thank you for trusting flowspot with your personal information. We are committed to protecting your privacy and addressing your concerns promptly and thoroughly.
Our Data Protection Officer is responsible for:
Supporting our DPO is a cross-functional privacy team that includes representatives from:
This team works together to ensure that privacy considerations are integrated into all aspects of our operations.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact our Data Protection Officer directly:
Email: support@flowspot.ai
Subject Line: "Attn: Data Protection Officer"
Postal Address:
Data Protection Officer
flowspot LLC
5850 W 3rd St Ste E #1091
Los Angeles, CA 90036
United States
When you reach out to our Data Protection Officer:
Our Data Protection Officer and privacy team are equipped to handle a wide range of privacy-related matters, including:
Our Data Protection Officer and privacy team are committed to:
Under the guidance of our DPO, we implement privacy by design principles across our organization. This means that privacy considerations are built into our products, services, and business processes from the ground up.
Our DPO oversees regular privacy audits to ensure ongoing compliance with data protection laws and our internal policies. These audits help us identify and address potential privacy risks proactively.
For matters involving international data transfers or cross-border privacy issues, our DPO works in coordination with privacy regulators and our international partners to ensure compliance with various regional data protection requirements.
Our DPO leads ongoing privacy training and awareness programs for all employees, ensuring that everyone at flowspot understands the importance of data protection and their role in safeguarding personal information.
We encourage you to reach out to our Data Protection Officer with any privacy-related questions or concerns. Your privacy is important to us, and we are committed to addressing your inquiries thoroughly and transparently.
This section applies to California residents and supplements the information contained in our Privacy Policy. It provides additional details about how we collect, use, and share personal information of California residents and explains the rights California residents have under the California Consumer Privacy Act (CCPA).
In the past 12 months, we have collected the following categories of personal information:
We obtain the categories of personal information listed above from the following sources:
We may use or disclose the personal information we collect for one or more of the business purposes described in Section 2 of this Privacy Policy.
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose:
We disclose your personal information for a business purpose to the following categories of third parties:
In the preceding 12 months, we have not sold personal information. flowspot does not sell personal information of consumers, including those under 16 years of age.
As a California resident, you have the following rights under the CCPA:
To exercise your rights described above, please submit a verifiable consumer request to us by:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
To submit a verifiable consumer request, you will be required to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
You may designate an authorized agent to make a request under the CCPA on your behalf. We may require verification of the authorized agent's authority to act on your behalf before processing any request.
Please note that these rights are not absolute, and in certain cases, we may decline to process your request, as permitted by law.
We will update this notice annually and as necessary to reflect changes in our personal information practices or relevant laws.
For more information about our privacy practices, or if you have questions or concerns, please review our full Privacy Policy or contact us at support@flowspot.ai.
As an EEA resident, you have the following rights under GDPR:
To exercise any of these rights, please contact us at support@flowspot.ai. We will respond to your request within 30 days. If we need more time to process your request, we will notify you and explain the reason for the delay.
Under GDPR, we must have a legal basis for processing your personal data. We rely on the following legal bases:
While not legally required to do so, flowspot has appointed a Data Protection Officer to oversee our GDPR compliance efforts. You can contact our DPO at support@flowspot.ai.
When we transfer personal data from the EEA to countries not deemed to provide an adequate level of data protection, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
We conduct DPIAs for processing operations that are likely to result in a high risk to the rights and freedoms of individuals, in accordance with GDPR requirements.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay and, where feasible, within 72 hours after becoming aware of the breach.
We implement appropriate technical and organizational measures to ensure that, by default, only personal data necessary for each specific purpose of the processing are processed, in accordance with the principle of data minimization.
We maintain records of our processing activities as required by GDPR Article 30, including the purposes of processing, categories of personal data processed, and recipients of personal data.
If we collect personal data from children under 16 in the EEA, we will obtain parental consent as required by GDPR Article 8.
If we engage in automated decision-making or profiling that significantly affects you, we will provide you with information about the logic involved and the significance and envisaged consequences of such processing for you.
We regularly review and update our practices to ensure ongoing compliance with GDPR requirements. This includes periodic assessments of our data processing activities, security measures, and privacy policies.
We are committed to cooperating with EEA data protection authorities and complying with their decisions regarding our data processing activities.
If you have any questions about our GDPR compliance or wish to exercise your rights under GDPR, please don't hesitate to contact us at support@flowspot.ai. We are committed to protecting your privacy rights and ensuring transparency in our data processing practices.