Privacy Policy

Thank you for choosing Flowspot ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, including any related services, sales, marketing, or events.

By accessing or using Flowspot, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

a. Personal Information

Account Registration: When you create an account, we may collect personal information such as your name, email address, and profile information.

Workspace Membership: Information related to the workspaces you create or join, including your role within each workspace (e.g., Owner, Admin, Member, Guest).

b. Usage Data

We may collect information on how the platform is accessed and used ("Usage Data"). This may include:

• Device Information: Information about your computer or mobile device, including IP address, browser type, and operating system.
• Log Data: Details of your visits to our platform, including pages viewed, the time and date of your visit, time spent on pages, and other diagnostic data.
• Interaction Data: Information about your interactions within flows, such as node creation, edits, collaborative sessions, and AI feature usage.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information.

• Cookies: Small data files stored on your device that may include an anonymous unique identifier.
• Web Beacons: Small electronic files that permit us to count users who have visited certain pages.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our platform may not function properly without cookies.

2. How We Use Your Information

We use the collected data for various purposes:

• To Provide and Maintain the Service: Ensuring the platform functions as intended, including collaborative features and AI integrations.
• To Personalize User Experience: Tailoring content and features to your preferences and usage patterns.
• To Facilitate Communications: Sending you updates, security alerts, and administrative messages.
• To Process Transactions: Handling payments and subscriptions, including Premium Seats and credit purchases.
• To Provide Customer Support: Responding to your requests, comments, and questions.
• To Improve the Platform: Analyzing usage data to enhance features and user experience.
• To Enforce Policies: Monitoring for compliance with our Terms of Service and preventing fraud.

3. How We Share Your Information

We may share your information in the following situations:

a. With Service Providers

We may employ third-party companies and individuals to facilitate our service ("Service Providers") to perform platform-related services or to assist us in analyzing how our platform is used. Examples include:

• Cloud Hosting: For data storage and management.
• Payment Processors: Such as Stripe, for handling transactions.
• Authentication Services: Like Clerk, for user authentication and management.
• Analytics Providers: To monitor and analyze platform usage.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

b. For Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We prioritize the security of your data but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use commercially acceptable means to protect your personal information but cannot guarantee its absolute security.

Measures we take include:

• Encryption: Protecting data during transmission using SSL/TLS protocols.
• Access Controls: Restricting access to personal information to authorized personnel.
• Regular Audits: Performing security assessments to identify and mitigate vulnerabilities.

5. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ.

By providing your information, you consent to the transfer of data to countries outside your country of residence, including the United States, where we operate.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following data protection rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Objection: Object to processing your personal information.
• Restriction: Request restriction of processing your personal information.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.

7. Children's Privacy

Our platform is not intended for individuals under the age of 16 ("Children"). We do not knowingly collect personal information from Children. If you become aware that a Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page.
• Updating the "Last updated" date at the top of this Privacy Policy.
• Notifying you via email or a prominent notice on our platform prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes.

By using Flowspot, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.